We’d like to take a moment to address the Cash Shop-related issues which occurred after the June 28 server downtime.
We are aware that after the June 28 server maintenance, several of you have encountered issues that make it difficult to use cash items or avail of the services in the Cash Shop. We fully understand how this can impact your game experience, so we’d like to help you figure out the best way to resolve your issue.
These issues are account-specific, therefore, the most effective way to resolve these issues is to file a support ticket through Helpdesk (https://account.e-games.com.ph/Content/Management/helpdesk2.aspx) . Take time to identify which issue on the left best matches your situation, then file your ticket on the corresponding bucket on the right:
It is VERY IMPORTANT that you file your ticket with correct and sufficient information by August 6, 2012 as it can greatly help us process your ticket faster.
Thank you for your continuing support and understanding.
-CABAL Online PH Team