WHAT IS IBOX?

iBox is Playpark PH‚Äôs customer support center. If you have any concerns, issues, or problems with the game or your game account, you may file a ticket to raise your concern to our customer support team. If this is your first time to use the ticketing system, here is a guide to help you out ūüôā


HOW TO FILE A TICKET
  1. Go to iBox link: http://www.playpark.com/ph/page/iBox
  2. Nature of Enquiry: GAME RELATED
  3. Product: CABAL
  4. Servicing Country: CABAL PH
  5. Nature of Problem: [select the category based on your problem]
    • General Inquiry – general inquiry, like questions about the game, events, etc
    • Accounts Login Relatedaccount retrieval, blocked account, forgotten email, subpass blocked, etc.
    • Cash Items – problems with Cabal Cash, Top Up did not reflect, unable to buy at Item Shop, etc.
    • Bug – use to report any game bugs
    • Technical – use to report any technical concerns, delay, lag, or connectivity issues
    • Abuse Report – use to report cheaters
    • Item Lost – select to report if your items were lost¬†
    • Hack Insurance – use if you will retrieve your hacked items
    • Bail Outselect¬†if you are going to bail out your banned account
  6. Error Message Prompted: [type your concern or problem, example: blocked account]
  7. Game Login ID: [your account username]
  8. Email Address: [customer support team will send you a reply to this email]
  9. Character IGN: [your character name]
  10. World/Server: [Draco or Orion?]
  11. Date and Time: [date of incident]
  12. Description: [explain your problem or concern]
  13. Image URL: [you can leave this blank for now]
  14. Answer the CAPTCHA
  15. Click SUBMIT
  16. Scroll up and you will see the confirmation that the ticket has been sent.

NOTE: Customer support will contact you via the email address you gave, so regularly check your email for their replies.


[FAQ] TICKET GUIDE

Mga madalas itanong sa pagpa-file ng ticket sa iBox: Dapat ba akong mag-login or mag-register pa para makapag-file ng ticket? Hindi na. I-fill up lang ang iBox form para makapag-send ng ticket. Pwede ba akong mag-explain sa ticket gamit ang Filipino language? Oo naman. Para mas ma-explain mo ng maayos ang iyong concern. Nung nag-file ako ng ticket, white at blank page lang ang lumabas after ko i-click ang SUBMIT button. I-scroll up mo lang ang web page, nasa taas nakalagay ang confirmation message kung nagsend ng maayos ang ticket mo. Gaano katagal bago sila mag-reply sa ticket? Ang standard na time range ay 1 to 3 days after mag-submit ng ticket. Paano ko malalaman kung may reply na sila? Magre-reply sila sa email address na binigay mo sa kanila nang mag-file ka ng ticket. Kaya regular mong i-open ang email mo para i-check kung may reply na. Saan ko makikita ang ticket ID o sisID? Kapag nag-reply na sa iyo ang customer support agent, nasa subject line ng email reply nila ang ticket ID. Example: RE:[@sisID:12345] Game Related Enquiry Paano mag-follow up ng ticket?

  • Kung may ticket ID ka na:
    • Sumali sa official community group ng cabal.
    • Ipost ang ticket ID sa iBox ticket follow up thread¬†kasama ang mga sumusunod na impormasyon:
      • Date Filed:Ticket/ SIS ID #:
        Player Name / IGN:Category: (General Inquiry, Accounts Login Related, Cash Items, Bug, Technical Abuse, Report Item Lost, Hack Insurance, Bail Out )
        Description:
        Last Date of Reply from CS:
        Email Address:
  • Kung wala pang ticket ID:
    • Maaari kang mag¬†ibigay ng iyong contact email na ginamit sa pag-file ng ticket sa mga Game Moderators via private message.

Paano kung wala akong valid IDs? Kung below 18 years old ka pa lang, maaari mong gamitin ang iyong NSO birth certificate or school ID / registration form. Maaari rin gamitin ang NBI clearance or barangay clearance.