[How to] File a Ticket in iBox

WHAT IS IBOX? iBox is Playpark PH’s customer support center. If you have any concerns, issues, or problems with the game or your game account, you may file a ticket to raise your concern to our customer support team. If this is your first time to use the ticketing...

Ticket Guide for ID has been Blocked

If you cannot open your account and is showing an ‘ID has been blocked” error message, please follow instructions below.   How to Retrieve Blocked Account Check if your account is ‘part of the bail out system‘ by logging in bail out...

Ticket Guide for Account Pin Recovery

If your account was created and migrated from e-Games, your account has an account pin. If your account was created in Level Up! Play, there is no account pin.   How to Retrieve Forgotten Account Pin File a ticket in iBox: http://www.playpark.com/ph/page/iBox (to...

Ticket Guide for Subpassword Issues

Forgotten Sub-Password If you forgot your sub-password or would you like to change your sub-password: Go to the character selection screen. Click the ‘lock’ icon on the upper right corner of the character list. Sub-Password dialog box will appear. Click...

[Where to] Buy Playpark or Level Up Load/E-Pins

Looking for retailers where you can buy Level Up! Load and E-Pins? Check out the list of stores below 🙂 Level Up! Load: Prepaid cards Level Up! E-Pins: Electronic load LEVEL UP! LOAD RETAILERS: 7-eleven Ministop Cebuana Lhuillier ePlus Load Central AllServe Gamex...

[How to] Add Cabal Files in the Exclusion List of Antivirus

Depending on your antivirus settings, it may repeatedly scan and block the game guard and game files every time you open the game, which will often result to files getting corrupted or files not being patched properly. Adding it to exemption list will exclude the...