Customer support, forums and and knowledge base all in one easy-to-use site!
Last year, we had our trial run of our new ticketing system in RAN Online. After several tweaks and adjustments, applying the good stuff we learned from both MyLevelUp! And Level Up! PLAY Customer Support systems and feedback from you, our gaming community, we’re happy to announce that we will be launching a NEW Level Up! Customer Support System!
What’s New?
Register for a new account or login using Facebook, Twitter and Google+! You read it right! You can soon file tickets using your Facebook, Twitter or Google + account!
Built-in Knowledge Base! Need to find a solution to common technical, game-related or account-related issues FAST? Search our Knowledge Base built into the new system. All the useful information you need is now in one convenient place!
Integrated Game Forums! (Beta) Interact with your fellow gamers and fans and find the latest and coolest tips and tricks from our Community Game Masters in our built-in forums!
We will be rolling out the new LU! Customer Support ticketing system to all of our games gradually, starting with Ragnarok and Cabal this week, until all of our games will be able to use the new LU! Customer Support ticketing system.
We’d like to thank our community whose feedback and suggestions helped make the NEW Level Up! Customer Support System what it is today, and we hope this new system will help us provide you better service!
FAQ
Do I need to register for a new account in the NEW Level Up! Customer Support System?
– YES. Since this a new and independent system from the LU! PLAY and MyLevelUp! Customer Support systems, you will have to register for a new LU! Customer Support account OR you can use your Facebook, Twitter or Google+ account to safely and securely login to our new system.
What will happen to my previously-filed tickets both in MyLU! CS and LU! PLAY CS?
– All your filed tickets will still be in both your MyLevelUp! And LU! Play CS Systems until April 4, Friday. NEW tickets should be filed via our new Level Up! Customer Support System.
How long can I check the status of my old tickets?
– You can still view and access your tickets in both MyLU! CS and LU! PLAY CS until April 4, 2014 at 11:59PM. After which both of these systems will be deactivated and will no longer be available.
How about old tickets that are not yet resolved in MyLU! CS and LU! PLAY CS?
– We will do our best to resolve old tickets as soon as possible, but we still highly advise that you follow up your unresolved tickets through our NEW Level Up! Customer Support system by stating the number of your unresolved ticket for easy tracking.
