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Support | Cabal Online Philippines

Ticket Guide for ID has been Blocked

If you cannot open your account and is showing an ‘ID has been blocked” error message, please follow instructions below.

 

How to Retrieve Blocked Account

  1. Check if your account is ‘part of the bail out system‘ by logging in bail out page: https://cabalbailout.playpark.ph
  2. If Yes = Load up P1,000 Credits and bail out your account
  3. If No = File a ticket in iBox: https://member.playpark.net/ibox2/ib_GenericPage.aspx (to avoid errors, please use Gmail)
    • Select: Game Related > Cabal > CabalPH > Accounts Login Related
    • Error Message: ID has been blocked, but not part of the bailout program
    • Fill out the details needed
    • Click SUBMIT (If you only see white screen after clicking Submit button, just scroll up to see the confirmation message)
    • Support Team will contact you through the email address you indicated on your ticket

Ticket Guide for Account Pin Recovery

If your account was created and migrated from e-Games, your account has an account pin. If your account was created in Level Up! Play, there is no account pin.

 

How to Retrieve Forgotten Account Pin

  1. File a ticket in iBox: http://www.playpark.com/ph/page/iBox (to avoid errors, please use Gmail)
  2. Select: Game Related > Cabal > CabalPH > Accounts Login Related
  3. Error Message: Account Pin Recovery
  4. Fill out the details needed
  5. Click SUBMIT (If you only see white screen after clicking Submit button, just scroll up to see the confirmation message)
  6. Support Team will contact you through the email address you indicated on your ticket.

Ticket Guide for Subpassword Issues

Forgotten Sub-Password

If you forgot your sub-password or would you like to change your sub-password:

  • Go to the character selection screen.
  • Click the ‘lock’ icon on the upper right corner of the character list.

  • Sub-Password dialog box will appear.
  • Click ‘Change Sub-Password’ button to change your sub-password.

Account Blocked Due to Sub-Password Failure

  • File a ticket in iBox: http://www.playpark.com/ph/page/iBox (to avoid issues, kindly use Gmail)
  • Select: Game Related > Cabal > CabalPH > Accounts Login Related
  • Error Message: Subpass Reset
  • Fill out the details needed
  • Click SUBMIT (If you only see white screen after clicking Submit button, just scroll up to see the confirmation message)
  • Support Team will contact you through the email address you indicated on your ticket.

[Where to] Buy Playpark or Level Up Load/E-Pins

Looking for retailers where you can buy Level Up! Load and E-Pins? Check out the list of stores below 🙂

  • Level Up! Load: Prepaid cards
  • Level Up! E-Pins: Electronic load

LEVEL UP! LOAD RETAILERS:


HOW TO BUY LEVEL UP! LOAD IN 7-Eleven CLIQQ MACHINE
  1. Inside the 7-Eleven store, go to the Cliqq machine
  2. On the screen, tap the E-Pins > Level Up > Amount (you will purchase)
  3. Type your cellphone number where the system will text the card serial number and card pin
  4. Tap OK to print the bar code (proof of purchase)
  5. Being the printed bar code to the 7-Eleven cashier and pay the amount
  6. Wait for the text coming from ECPay
HOW TO BUY LEVEL UP! LOAD IN CEBUANA LHUILLIER
  1. Get a form to fill up
  2. Write ‘LEVEL UP! GAMES LOAD’ in the form and the amount of load
  3. Bring the form to the teller and pay
  4. Wait until the teller processes and prints the card number and card pin
HOW TO BUY LEVEL UP! LOAD IN GAMEX WEBSITE
  1. You can convert your Smart/Sun load to Level Up! Load
  2. Go to: Gamex website
  3. In drop-down menu, select the amount of load that you will purchase
    • 20 credits = P22
    • 50 credits = P55
    • 75 credits = P83
    • 100 credits = P110
    • 300 credits = P330
    • 350 credits = P385
    • 500 credits = P550
    • 1000 credits = P1100
    • 2000 credits = P2200
  4. Click BUY
  5. Type your Smart/Sun mobile number and click PROCEED
  6. You will receive a verification code on your phone
  7. Type the verification code on the system and the confirmation message will appear
  8. Press the Click to View Purchased Pin to see the card number and card pin
HOW TO BUY LEVEL UP! LOAD IN GAMER WEBSITE
  1. You can convert your Globe load to Level Up! Load
  2. Go to Gamer website
  3. In the available items menu, select the amount of load > click Add to Cart
    • 20 credits = P22
    • 50 credits = P55
    • 75 credits = P83
    • 100 credits = P110
    • 300 credits = P330
    • 350 credits = P385
    • 500 credits = P550
    • 1000 credits = P1100
    • 2000 credits = P2200
  4. Click Proceed to Check out

 

[How to] Add Cabal Files in the Exclusion List of Antivirus

Depending on your antivirus settings, it may repeatedly scan and block the game guard and game files every time you open the game, which will often result to files getting corrupted or files not being patched properly. Adding it to exemption list will exclude the files from being scanned.

Adding the Cabal Online files/folder in the exclusion list of your computer’s antivirus can help prevent and fix the following errors:

  • Game Guard Errors
    • Error has been detected by the hacking protection system
    • Game Guard doesn’t patch
  • Launcher Errors
    • Cabal doesn’t open after clicking the START button
    • Corrupted files

 

How to Add Exclusion List in Avast antivirus

  1. Open Avast program
  2. Go to “Settings” > then “General” category
  3. Scroll down and click “Exclusion
  4. In the “File paths” tab, click “browse” and select the Cabal Online PH folder
  5. Click OK to confirm
  6. Restart your PC and launch the game again

How to Add Exclusion List in ESET antivirus

  1. Open ESET program
  2. Press the F5 key to display the Advanced Setup window.
  3. From the Advanced Setup > click Antivirus and antispyware > Exclusions
  4. Click the “Add…” button
  5. Browse the Cabal Online PH folder, select the folder, then click OK
  6. Close the ESET and restart your PC.
  7. Launch the game

How to Add Exception List in AVG antivirus

  1. Open the AVG program
  2. Go to Options Menu > select Advanced settings
  3. In the left pane > select Exceptions
  4. In the right pane > click Add exception
  5. In drop-down menu of exception type, select Folder
  6. Browse the Cabal Online PH file/folder
  7. Click OK to confirm, then click OK again to save
  8. Restart your PC and launch the game again

GM RAVEN’S Ultimate Guide to the Arcane Trace Battle System

The most important things you need to know about the new Mission War are here!

 

Welcome sa another edition ng aking Ultimate Guide series! This time, I’ll walk you through the most important things you need to know about the new Arcane Trace Battle System so you can prepare for it and you know how to play it kapag nagpatch na ang Episode 9 this Oct 23. I will cover only the basics, so you can still explore the new Nation War system and develop your own techniques, strategy and tactics. Alright!

 1. Introduction

 

The Arcane Trace Boss Battle is the new Nation War system for high levels, kaya only characters level 180 and above ang pwedeng sumali sa laban.

The Arcane Trace Boss Battle is similar to the Tierra Gloriosa nation war in terms of conquering bases – you need to kill the guardian to conquer a fortress (or a base). The more fortresses you conquer, the higher your chance of winning the battle.

However, the way it is played is very different sa Mwar na nakasanayan nating lahat. For one, some aspects of the TG MWar were removed from Arcane Trace Boss Battle. Wala na ang nakakainis na waiting list at mga nag-aaway dahil hindi pina-sub; hindi pwedeng magbuild ng towers; wala nang long resurrection time,  ensigns, vital gears , participation fee and cube rewards. Para ka lang nagPK +boss hunt sa isang medium-sized field map/malaking version ng Hazardous Valley.

However, exciting din ang magiging laban dahil sa Buff and Turn systems, which I will explain later.

In the end, ang goal nang both nation is to conquer fortresses and defeat the Arcane Golem of Rage to get a chance to acquire the new Unbinding Stones and the +8 accessories (at saka maraming-maraming Upgrade Cores!).

2. Basic Details

Additional Info: you can enter the map anytime of the day, but the guardians and the arcane golems will not appear until the scheduled time.

 

3. Map and Interface

 

1 = Capella Starting Point

2 = Capella Extra Warp Point

 

3 = Procyon Starting Point

4 = Procyon Extra Warp Point

Same with TG Mission War, fortresses you have occupied will be marked blue, while enemies’ will be marked red.

 

1= Indicates the current turn

2= Indicates the time remaining for the current turn

3= Total time remaining for the Arcane Trace Boss Battle

4 = System messages appear when a fortress is occupied, there is a change in turn, or when a bonus time is given

 

Number besides the nation logo indicates the number of fortresses occupied by the nation.

Yellow bar indicates the HP of the Arcane Golem of Rage.

The Arcane Trace-exclusive buffs are placed on the top right portion of the screen, besides the map.

4. Game Play and Battle System

 

Unlike the Tierra Gloriosa Nation War, Arcane Trace Boss Battle is turn-based. Merong dalawang klase ng turns or phases:

(1)             Fortress Occupation Turn: You can attack Guardians to occupy fortresses  but you cannot attack the Arcane Golem of Rage

 

 

Attacking a Neutral Fortress Guardian

 

Like in TG, the guardian gets converted to the nation which defeats it.

(2)            Golem Attack Turn: the nation with the most number of fortresses occupied during the fortress occupation turn will have the permission to attack the Golem. Members of the opposite nation cannot attack fortress guardians, Arcane Golems or the Arcane Golem of Rage during this turn (although pwede silang atakihin ng mga small Arcane Golems)

Flow of Battle:

Start (Turn 1): The battle begins with a 3-minute Fortress occupation turn.

Both nations have no occupied fortresses (as indicated by the 0s beside the nation icons). The Arcane Golem of Rage hasn’t spawned yet (empty HP Bar).

Turn 2 (Golem Attack Turn):

The first Golem Attack turn is given to the nation which has occupied more fortresses during Turn1.

The turns would be alternate: Fortress Occupation Turn -> Golem Attack Turn -> Fortress Occupation Turn ->Golem Attack Turn until the Arcane Golem of Rage is killed or when the 40-minute total time has elapsed.

Bonus Time

Like running Maquinas Outpost, bonus time will be given under two conditions:

(1)             +3 minutes to Fortress occupation turn – given when Procyon and Capella conquered the same number of fortresses

(2)            +1 minute to Golem Attack Turn – given when more than 40% of the Boss monster is taken in 1 turn

The bonus time will be given when the original 2-minute time ends.

Regardless of how many Bonus Time was given, the over-all time will still be consumed, thus ensuring that the boss battle will not exceed the 40-minute limit.

5. The Buffs System

 

Unlike TG Mission War which uses the waiting list + handicap system to balance the nations, the Arcane Trace Boss Battle uses the Buffs System.

(1)             The Boss Battle Member Buff

Every participant will gain the Boss Battle Member Buff once he is in the Arcane Trace map during the Arcane Trace Battle. Mas maraming participants sa nation nyo na present sa war, mas mababa ang level ng buff kaya mas mababa ang stats na bigay nito.

 

 

(2)            The Boss Battle Fortress Buff

The Fortress Buff is given to the nation which has lost 2 or more Fortress Occupation turns (meaning hindi sila naka-attack sa Golem dahil talo sila sa Fortress occupation turns). The more fortress occupation turns they lose, the higher the level of Fortress Buff they will get.


Notes :

You cannot use the Saint’s Force Buff during Arcane Trace Boss battle.

Your character will still have the buffs kahit sampung beses pang madedo ang character mo (haha, joke lang sir!). Pero seriously, you will still have the buffs kahit madeds ka.

6. Drop List

The other monsters inside Arcane Trace may also drop items. You can download the full drop list of Arcane Trace here.

And that ends my guide to the Arcane Trace Battle system.

Maraming salamat po sa pagbasa sa aking guide and I hope you learned a lot from it. If you have comments or questions, you may post here: http://forums.cabal.com.ph/index.php?showtopic=22589

 

 

See you in Arcane Trace!

 

 

Follow me up on Facebook at http://facebook.com/gmravenx para friends na tayo! ;D

Visit www.cabal.com.ph/episode9 for info on Episode 9.