[How to] File a Ticket in iBox

WHAT IS IBOX?

iBox is Playpark PH‚Äôs customer support center. If you have any concerns, issues, or problems with the game or your game account, you may file a ticket to raise your concern to our customer support team. If this is your first time to use the ticketing system, here is a guide to help you out ūüôā


HOW TO FILE A TICKET
  1. Go to iBox link: http://www.playpark.com/ph/page/iBox
  2. Nature of Enquiry: GAME RELATED
  3. Product: CABAL
  4. Servicing Country: CABAL PH
  5. Nature of Problem: [select the category based on your problem]
    • General Inquiry – general inquiry, like questions about the game, events, etc
    • Accounts Login Relatedaccount retrieval, blocked account, forgotten email, subpass blocked, etc.
    • Cash Items – problems with Cabal Cash, Top Up did not reflect, unable to buy at Item Shop, etc.
    • Bug – use to report any game bugs
    • Technical – use to report any technical concerns, delay, lag, or connectivity issues
    • Abuse Report – use to report cheaters
    • Item Lost – select to report if your items were lost¬†
    • Hack Insurance – use if you will retrieve your hacked items
    • Bail Outselect¬†if you are going to bail out your banned account
  6. Error Message Prompted: [type your concern or problem, example: blocked account]
  7. Game Login ID: [your account username]
  8. Email Address: [customer support team will send you a reply to this email]
  9. Character IGN: [your character name]
  10. World/Server: [Draco or Orion?]
  11. Date and Time: [date of incident]
  12. Description: [explain your problem or concern]
  13. Image URL: [you can leave this blank for now]
  14. Answer the CAPTCHA
  15. Click SUBMIT
  16. Scroll up and you will see the confirmation that the ticket has been sent.

NOTE: Customer support will contact you via the email address you gave, so regularly check your email for their replies.


[FAQ] TICKET GUIDE

Mga madalas itanong sa pagpa-file ng ticket sa iBox: Dapat ba akong mag-login or mag-register pa para makapag-file ng ticket? Hindi na. I-fill up lang ang iBox form para makapag-send ng ticket. Pwede ba akong mag-explain sa ticket gamit ang Filipino language? Oo naman. Para mas ma-explain mo ng maayos ang iyong concern. Nung nag-file ako ng ticket, white at blank page lang ang lumabas after ko i-click ang SUBMIT button. I-scroll up mo lang ang web page, nasa taas nakalagay ang confirmation message kung nagsend ng maayos ang ticket mo. Gaano katagal bago sila mag-reply sa ticket? Ang standard na time range ay 1 to 3 days after mag-submit ng ticket. Paano ko malalaman kung may reply na sila? Magre-reply sila sa email address na binigay mo sa kanila nang mag-file ka ng ticket. Kaya regular mong i-open ang email mo para i-check kung may reply na. Saan ko makikita ang ticket ID o sisID? Kapag nag-reply na sa iyo ang customer support agent, nasa subject line ng email reply nila ang ticket ID. Example: RE:[@sisID:12345] Game Related Enquiry Paano mag-follow up ng ticket?

  • Kung may ticket ID ka na:
    • Sumali sa official community group ng cabal.
    • Ipost ang ticket ID sa iBox ticket follow up thread¬†kasama ang mga sumusunod na impormasyon:
      • Date Filed:Ticket/ SIS ID #:
        Player Name / IGN:Category: (General Inquiry, Accounts Login Related, Cash Items, Bug, Technical Abuse, Report Item Lost, Hack Insurance, Bail Out )
        Description:
        Last Date of Reply from CS:
        Email Address:
  • Kung wala pang ticket ID:
    • Maaari kang mag¬†ibigay ng iyong contact email na ginamit sa pag-file ng ticket sa mga Game Moderators via private message.

Paano kung wala akong valid IDs? Kung below 18 years old ka pa lang, maaari mong gamitin ang iyong NSO birth certificate or school ID / registration form. Maaari rin gamitin ang NBI clearance or barangay clearance.

Ticket Guide for ID has been Blocked

If you cannot open your account and is showing an ‘ID has been blocked” error message, please follow instructions below.

 

How to Retrieve Blocked Account

  1. Check if your account is ‘part of the bail out system‘ by logging in bail out page:¬†https://cabalbailout.playpark.ph
  2. If Yes = Load up P1,000 Credits and bail out your account
  3. If No = File a ticket in iBox: http://www.playpark.com/ph/page/iBox (to avoid errors, please use Gmail)
    • Select:¬†Game¬†Related > Cabal > CabalPH > Accounts Login Related
    • Error Message: ID has been blocked, but not part of the bailout program
    • Fill out the details needed
    • Click SUBMIT (If you only see white screen after clicking Submit button, just scroll up to see the confirmation message)
    • Support Team will contact you through the email address you indicated on your ticket

Ticket Guide for Account Pin Recovery

If your account was created and migrated from e-Games, your account has an account pin. If your account was created in Level Up! Play, there is no account pin.

 

How to Retrieve Forgotten Account Pin

  1. File a ticket in iBox: http://www.playpark.com/ph/page/iBox (to avoid errors, please use Gmail)
  2. Select: Game Related > Cabal > CabalPH > Accounts Login Related
  3. Error Message: Account Pin Recovery
  4. Fill out the details needed
  5. Click SUBMIT (If you only see white screen after clicking Submit button, just scroll up to see the confirmation message)
  6. Support Team will contact you through the email address you indicated on your ticket.

Ticket Guide for Subpassword Issues

Forgotten Sub-Password

If you forgot your sub-password or would you like to change your sub-password:

  • Go to the character selection screen.
  • Click the ‘lock’ icon on the upper right corner of the character list.

  • Sub-Password dialog box will appear.
  • Click ‘Change Sub-Password’ button to change your sub-password.

Account Blocked Due to Sub-Password Failure

  • File a ticket in iBox:¬†http://www.playpark.com/ph/page/iBox¬†(to avoid issues, kindly use Gmail)
  • Select: Game Related > Cabal > CabalPH > Accounts Login Related
  • Error Message: Subpass Reset
  • Fill out the details needed
  • Click SUBMIT (If you only see white screen after clicking Submit button, just scroll up to see the confirmation message)
  • Support Team will contact you through the email address you indicated on your ticket.

[Where to] Buy Playpark or Level Up Load/E-Pins

Looking for retailers where you can buy¬†Level Up! Load and E-Pins? Check out the list of stores below ūüôā

  • Level Up! Load: Prepaid cards
  • Level Up! E-Pins: Electronic load

LEVEL UP! LOAD RETAILERS:


HOW TO BUY LEVEL UP! LOAD IN 7-Eleven CLIQQ MACHINE
  1. Inside the 7-Eleven store, go to the Cliqq machine
  2. On the screen, tap the E-Pins > Level Up > Amount (you will purchase)
  3. Type your cellphone number where the system will text the card serial number and card pin
  4. Tap OK to print the bar code (proof of purchase)
  5. Being the printed bar code to the 7-Eleven cashier and pay the amount
  6. Wait for the text coming from ECPay
HOW TO BUY LEVEL UP! LOAD IN CEBUANA LHUILLIER
  1. Get a form to fill up
  2. Write ‘LEVEL UP! GAMES LOAD’ in the form and the amount of load
  3. Bring the form to the teller and pay
  4. Wait until the teller processes and prints the card number and card pin
HOW TO BUY LEVEL UP! LOAD IN GAMEX WEBSITE
  1. You can convert your Smart/Sun load to Level Up! Load
  2. Go to: Gamex website
  3. In drop-down menu, select the amount of load that you will purchase
    • 20 credits = P22
    • 50 credits = P55
    • 75 credits = P83
    • 100 credits = P110
    • 300 credits = P330
    • 350 credits = P385
    • 500 credits = P550
    • 1000 credits = P1100
    • 2000 credits = P2200
  4. Click BUY
  5. Type your Smart/Sun mobile number and click PROCEED
  6. You will receive a verification code on your phone
  7. Type the verification code on the system and the confirmation message will appear
  8. Press the Click to View Purchased Pin to see the card number and card pin
HOW TO BUY LEVEL UP! LOAD IN GAMER WEBSITE
  1. You can convert your Globe load to Level Up! Load
  2. Go to Gamer website
  3. In the available items menu, select the amount of load > click Add to Cart
    • 20 credits = P22
    • 50 credits = P55
    • 75 credits = P83
    • 100 credits = P110
    • 300 credits = P330
    • 350 credits = P385
    • 500 credits = P550
    • 1000 credits = P1100
    • 2000 credits = P2200
  4. Click Proceed to Check out

 

[How to] Add Cabal Files in the Exclusion List of Antivirus

Depending on your antivirus settings, it may repeatedly scan and block the game guard and game files every time you open the game, which will often result to files getting corrupted or files not being patched properly. Adding it to exemption list will exclude the files from being scanned.

Adding the Cabal Online files/folder in the exclusion list of your computer’s antivirus can help prevent and fix the following errors:

  • Game Guard Errors
    • Error has been detected by the hacking protection system
    • Game Guard¬†doesn’t patch
  • Launcher Errors
    • Cabal doesn’t open¬†after clicking the START button
    • Corrupted files

 

How to Add Exclusion List in Avast antivirus

  1. Open Avast program
  2. Go to “Settings” > then “General” category
  3. Scroll down and click “Exclusion
  4. In the “File paths” tab, click “browse” and select the Cabal Online PH folder
  5. Click OK to confirm
  6. Restart your PC and launch the game again

How to Add Exclusion List in ESET antivirus

  1. Open ESET program
  2. Press the F5 key to display the Advanced Setup window.
  3. From the Advanced Setup > click Antivirus and antispyware > Exclusions
  4. Click the “Add…” button
  5. Browse the Cabal Online PH folder, select the folder, then click OK
  6. Close the ESET and restart your PC.
  7. Launch the game

How to Add Exception List in AVG antivirus

  1. Open the AVG program
  2. Go to Options Menu > select Advanced settings
  3. In the left pane > select Exceptions
  4. In the right pane > click Add exception
  5. In drop-down menu of exception type, select Folder
  6. Browse the Cabal Online PH file/folder
  7. Click OK to confirm, then click OK again to save
  8. Restart your PC and launch the game again