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Register an account

Jun 12, 2020 | Game Guide, Support

Playpark Account Registration Process

Here’s a step-by-step guide through the Playpark Account Registration process using Email Address and Mobile Number.

 

Go to this website to register for a Playpark account:

PlayID Member Register – Select Register (playpark.com)

 

 

Click “Using your Email Address” to register via e-mail.

 

Fill out all the required fields and make sure to use a valid e-mail address.

Don’t forget to check the “I’m not a robot” checkbox for captcha verification. Click “Next” to continue.

 

After you complete the registration, there will be a notification sent to your registered e-mail address

that you need to check to verify your newly registered account.

To verify your account, check your e-mail and look for the verification mail from Playpark.net and click it.

 

Click the “Verify Email Now” to complete your registration.

After you verify your account, you can now login to any Playpark Games and have the other exclusive privileges.

Happy Gaming!

Don’t forget to update your account details for security and to avoid any issue. Just login your account to this link: https://secure2.playpark.com/MemberPlaypark/login.aspx

 

Go to this website to register for a Playpark account:

PlayID Member Register – Select Register (playpark.com)

 

 

Click “Using your Mobile Number” to register via mobile phone number.

 

Enter your mobile number and Desired password and Click the “Next” button

 

Enter the OTP code that you will receive in your mobile device to confirm your registration.

Once you entered your OTP, you will received this message to complete your registration.

OTP will expire in 5 minutes. You can request again for the OTP after 5 minutes but only 3 OTPs are allowed in 2 hours. You need to wait for your 4th OTP after 1 hour.

 

Click “Log in to PlayID” to update your Personal Details. After you update your Personal Details, you can now login to any Playpark Games and have the other exclusive privileges. Happy Gaming!

Ticket Guide for ID has been Blocked

Ticket Guide for ID has been Blocked

Jul 15, 2017 | Support

Cabal PH Bail Out System

Home > Game Info > Cabal PH Bail Out System

As a game publisher of CABAL Online, Playpark PH advocates a fair game – free from cheats, hacks, and third-party program. This is the reason why we are regularly conducting in-game patrols and encouraging players to report cheaters to penalize users who are guilty of violating our game policies.

In our efforts to make the community vibrant and intact, we are giving players a second chance to change their ways, thus we open the Cabal Bail Out System.

Players whose game accounts have been blocked/banned due to violating game policies may reclaim their accounts only by paying the penalty through the bail out system.

BAIL OUT PENALTY AND CORRESPONDING FINE

Offense Penalty Bail Out Fee / Fine for Release
Use of Bot, Hack tools, and Third Party Programs Game Account Suspension 1st offense: 1,000 PlayPark Credits
2nd offense: 2,000 PlayPark Credits
3rd offense: 3,000 PlayPark Credits
4th offense: 4,000 PlayPark Credits
5th offense: 5,000 PlayPark Credits
Final offense: Indefinite Account Suspension

 

HOW TO BAIL OUT YOUR ACCOUNT

  1. To see if your account is bail-able, login your account here: https://cabalbailout.playpark.ph
  2. If your account is eligible to bail:
    • Load up credits depending on the fine presented in Bailout Page.
    • Top Up the load in your blocked game account
    • Do NOT convert the load
    • Open your account in Bailout page and click Bailout
  3. If your account is not part of the Bail Out program:
    • File a ticket at iBox to verify the status of your game account

NOTE: If your account was blocked and the penalty system is deactivated, you will still be unable to access your game account.

 

FREQUENTLY ASKED QUESTIONS FOR BAIL OUT SYSTEM

Q: What is the objective of the project bail out?
A: This is to promote fair-play and keep CABAL’s community intact. It is every player’s right to change and have a fair and equal community.
Q: Why do we suspend players?
A: These players violated Playpark and CABAL’s game policies and code of conduct.
Q: Why do we need to implement Bail Out system for Cabal?
A: Since we still believe that a real CABAL gamer should be honorable and in our effort to keep the community intact and alive, this is one of those hard decisions and actions we need to do. Also, due to the negative effects of pursuing all violators in a massive scale, we are giving a chance to players to somehow change and still enjoy the game and the community that we are trying to shape now.
Q: Who can avail bail out?
A: Not everyone is eligible for bail out. The CABAL team will not allow bail-out to users guilty of account theft, item theft, involvement in RMT and TPP promotions, event disruption, and other offenses which are deemed to be grave (ex. usage of TPP during an event, GM impersonation, conspiracy, and disruption of an on-ground event).
Q: How much is the fine?

A: 1st offense – 1,000, 2nd offense – 2,000, 3rd offense – 3,000, 4th offense – 4,000, 5th offense – 5,000, 6th offense – PERMA BLOCK.

Q: Why the increasing value from 1,000 to 5,000?
A: It is not all about the monetary value but this is a way to prove to the community how serious we take this matter in our attempt to clean the community. Setting the bail too low, will only give players the impression that it is OK to violate game rules and policies. While setting the bail too high, will limit players chance to change and will give you the impression that we are after the player’s money. As we have said, our goal is to keep the community INTACT and possible elimination of violators.
Q: How sure you have blocked/suspended the right person?
A: The game developer, ESTsoft, has already provided a way to track all third-party program usage and hack users. The system has been thoroughly tested and provided us superb accurate results. The system is now a full proof system.
Q: If I get suspended, how long will my account be blocked?
A: PERMANENTLY.
Q: Can I be suspended again after bail out?
A: Yes, if you are one of those players still taking advantage of the game and other players. Our eyes are on you!
Q: Is there a degree of offenses for each account?
A: None. Every account will be sanctioned accordingly across the board.
Q: Is the Bail Out system permanent?

A: Yes, this time around we open the Bailout System permanently as requested by users.

Q: Is there an item wipe before releasing an account?

A: Yes. If the banned character has a trace that proves his/her items came from illegal acts we have to confiscate it. This is a case to case basis since not all banned accounts are Third Party Program users.

Q: Are the edited characters included in bailout?
A: No.
Q: Is account suspension the only way to prevent users from using hacks and third-party programs?

A: This is only one of the many plans that we will implement in CABAL. There will be more programs to be introduced to track down game offenders.

Game Info

If you cannot open your account and is showing an ‘ID has been blocked” error message, please follow instructions below.

 

How to Retrieve Blocked Account

  1. Check if your account is ‘part of the bail out system‘ by logging in bail out page: https://cabalbailout.playpark.ph
  2. If Yes = Load up credits depending on the fine presented in Bailout Page.
  3. If No = File a ticket in iBox: https://member.playpark.net/ibox2/ib_GenericPage.aspx (to avoid errors, please use Gmail)
    • Select: Game Related > Cabal > CabalPH > Accounts Login Related
    • Error Message: ID has been blocked, but not part of the bailout program
    • Fill out the details needed
    • Click SUBMIT (If you only see white screen after clicking Submit button, just scroll up to see the confirmation message)
    • Support Team will contact you through the email address you indicated on your ticket

Ticket Guide for Account Pin Recovery

Jul 15, 2017 | Support

If your account was created and migrated from e-Games, your account has an account pin. If your account was created in Level Up! Play, there is no account pin.

 

How to Retrieve Forgotten Account Pin

  1. File a ticket in iBox: http://www.playpark.com/ph/page/iBox (to avoid errors, please use Gmail)
  2. Select: Game Related > Cabal > CabalPH > Accounts Login Related
  3. Error Message: Account Pin Recovery
  4. Fill out the details needed
  5. Click SUBMIT (If you only see white screen after clicking Submit button, just scroll up to see the confirmation message)
  6. Support Team will contact you through the email address you indicated on your ticket.
Ticket Guide for Subpassword Issues

Ticket Guide for Subpassword Issues

Jul 15, 2017 | Support

Forgotten Sub-Password

If you forgot your sub-password or would you like to change your sub-password:

  • Go to the character selection screen.
  • Click the ‘lock’ icon on the upper right corner of the character list.

  • Sub-Password dialog box will appear.
  • Click ‘Change Sub-Password’ button to change your sub-password.

Account Blocked Due to Sub-Password Failure

  • File a ticket in iBox: http://www.playpark.com/ph/page/iBox (to avoid issues, kindly use Gmail)
  • Select: Game Related > Cabal > CabalPH > Accounts Login Related
  • Error Message: Subpass Reset
  • Fill out the details needed
  • Click SUBMIT (If you only see white screen after clicking Submit button, just scroll up to see the confirmation message)
  • Support Team will contact you through the email address you indicated on your ticket.

[Where to] Buy Playpark or Level Up Load/E-Pins

Jun 3, 2017 | Support

Looking for retailers where you can buy Level Up! Load and E-Pins? Check out the list of stores below 🙂

  • Level Up! Load: Prepaid cards
  • Level Up! E-Pins: Electronic load

LEVEL UP! LOAD RETAILERS:

HOW TO BUY LEVEL UP! LOAD IN 7-Eleven CLIQQ MACHINE
  1. Inside the 7-Eleven store, go to the Cliqq machine
  2. On the screen, tap the E-Pins > Level Up > Amount (you will purchase)
  3. Type your cellphone number where the system will text the card serial number and card pin
  4. Tap OK to print the bar code (proof of purchase)
  5. Being the printed bar code to the 7-Eleven cashier and pay the amount
  6. Wait for the text coming from ECPay
HOW TO BUY LEVEL UP! LOAD IN CEBUANA LHUILLIER
  1. Get a form to fill up
  2. Write ‘LEVEL UP! GAMES LOAD’ in the form and the amount of load
  3. Bring the form to the teller and pay
  4. Wait until the teller processes and prints the card number and card pin
HOW TO BUY LEVEL UP! LOAD IN GAMEX WEBSITE
  1. You can convert your Smart/Sun load to Level Up! Load
  2. Go to: Gamex website
  3. In drop-down menu, select the amount of load that you will purchase
    • 20 credits = P22
    • 50 credits = P55
    • 75 credits = P83
    • 100 credits = P110
    • 300 credits = P330
    • 350 credits = P385
    • 500 credits = P550
    • 1000 credits = P1100
    • 2000 credits = P2200
  4. Click BUY
  5. Type your Smart/Sun mobile number and click PROCEED
  6. You will receive a verification code on your phone
  7. Type the verification code on the system and the confirmation message will appear
  8. Press the Click to View Purchased Pin to see the card number and card pin
HOW TO BUY LEVEL UP! LOAD IN GAMER WEBSITE
  1. You can convert your Globe load to Level Up! Load
  2. Go to Gamer website
  3. In the available items menu, select the amount of load > click Add to Cart
    • 20 credits = P22
    • 50 credits = P55
    • 75 credits = P83
    • 100 credits = P110
    • 300 credits = P330
    • 350 credits = P385
    • 500 credits = P550
    • 1000 credits = P1100
    • 2000 credits = P2200
  4. Click Proceed to Check out

 

[How to] Add Cabal Files in the Exclusion List of Antivirus

Jun 3, 2017 | Support

Depending on your antivirus settings, it may repeatedly scan and block the game guard and game files every time you open the game, which will often result to files getting corrupted or files not being patched properly. Adding it to exemption list will exclude the files from being scanned.

Adding the Cabal Online files/folder in the exclusion list of your computer’s antivirus can help prevent and fix the following errors:

  • Game Guard Errors
    • Error has been detected by the hacking protection system
    • Game Guard doesn’t patch
  • Launcher Errors
    • Cabal doesn’t open after clicking the START button
    • Corrupted files

 

How to Add Exclusion List in Avast antivirus

  1. Open Avast program
  2. Go to “Settings” > then “General” category
  3. Scroll down and click “Exclusion“
  4. In the “File paths” tab, click “browse” and select the Cabal Online PH folder
  5. Click OK to confirm
  6. Restart your PC and launch the game again

How to Add Exclusion List in ESET antivirus

  1. Open ESET program
  2. Press the F5 key to display the Advanced Setup window.
  3. From the Advanced Setup > click Antivirus and antispyware > Exclusions
  4. Click the “Add…” button
  5. Browse the Cabal Online PH folder, select the folder, then click OK
  6. Close the ESET and restart your PC.
  7. Launch the game

How to Add Exception List in AVG antivirus

  1. Open the AVG program
  2. Go to Options Menu > select Advanced settings
  3. In the left pane > select Exceptions
  4. In the right pane > click Add exception
  5. In drop-down menu of exception type, select Folder
  6. Browse the Cabal Online PH file/folder
  7. Click OK to confirm, then click OK again to save
  8. Restart your PC and launch the game again